Frequently Asked Questions
Getting an Answer Not Listed Here and What This Page Covers.
Getting an Answer Not Listed Here
If your question is not covered below, the fastest way to get a reply is through the live chat button at the bottom of any page. The support agents speak both English and Bahasa Malaysia and can handle most requests in real time. Alternatively, you can send an email to the support address listed in the contact section. Emails are answered within 24 hours, though live chat is far quicker for urgent matters such as deposit delays or login issues.
What This Page Covers
This page answers the questions most often asked by players on the site. Topics include withdrawals, account verification, turnover requirements, payment channels, game disconnections, deposit limits, the one-account rule, and currency display. Each answer is kept short and direct so you can find what you need quickly. If a topic is not listed here, the live chat team is available around the clock and usually replies within a minute.
The same ground for Live Dealer, Fish Shooting, Arcade, promo is covered on their own pages, alongside the guides.
Asked most often
Which payment channels are supported?
The site supports bank transfer, online banking, DuitNow, FPX, and the e-wallets Touch 'n Go, GrabPay, and Boost. Deposits via e-wallet and DuitNow are instant, while bank transfers may take a few minutes to appear in your account.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. DuitNow and ShopeePay are the fastest listed here.
How long do withdrawals take?
Withdrawals are processed within 24 hours once approved. E-wallet transfers such as Touch 'n Go and GrabPay usually arrive within minutes after that, while bank transfers and DuitNow can take up to one business day depending on your bank.
What happens if a game disconnects?
Rounds in progress are settled server-side, so a dropped connection does not void a bet. The same rule covers live dealer and fish shooting.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, DuitNow and ShopeePay included.
Does my account need to be verified, and when?
You will need to upload a photo of your MyKad or passport through the account settings page. I did this myself before making my first withdrawal — the system reviewed the document within a few hours and unlocked the withdraw button.