Nova88 — Common Questions
How fast is a withdrawal?
Between five and fifteen minutes on DuitNow and ShopeePay, and inside one working day on a bank transfer.
Can I get help in Bahasa Melayu?
Both English and Bahasa Melayu. The channels listed here are Live Chat and Telegram.
Why is only one account allowed per person?
Offering sign-up bonuses and free spins means the platform must prevent individuals from opening multiple accounts to claim those offers repeatedly. For that reason, each person may hold only one account, and duplicate accounts are closed without notice.
Is there an app?
It runs in a mobile browser. There is nothing to install and no app store step, and live dealer and fish shooting behave identically on a phone.
Does the account need verifying?
Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through DuitNow and ShopeePay or another channel.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before bonus funds become withdrawable. Your progress is shown inside the 'My Bonuses' section of the account menu, where a bar fills up as you place bets until the target is reached.
How do I see what is running?
On the promo page — and the guides covers how to read one before claiming it.
How do I set a deposit limit?
You can set a deposit limit under the 'Responsible Gaming' tab in your account settings. A lower limit takes effect immediately, but if you want to raise a limit, you must wait 24 hours before the increase applies — that delay is part of the safety design.
Account registration
Creating an account requires a username, password, and email address. Basic personal details are collected during sign-up. Verification may be requested before the first withdrawal. The process involves submitting a copy of an ID and a proof of address.
Online banking withdrawals through FPX are not available; only bank transfer is used for payouts.
Payment methods for Malaysians
Deposits and withdrawals are processed in ringgit. Players can use Touch 'n Go, GrabPay, Boost, and DuitNow, alongside standard bank transfers. FPX online banking is also supported. Minimum deposit amounts are set per method, and processing times vary from instant to one working day.
The site displays a warning message if a player attempts to exceed their set deposit limit.
Live casino experience
Live dealer tables stream in real time, covering baccarat, roulette, and blackjack. Several camera angles and chat features let players follow the action. Tables are open around the clock with different betting limits. The interface displays game history and current results for reference during play.
Live dealer games stream in high definition with a slight delay to prevent stream manipulation.
Language and interface
The site is available in English and Bahasa Malaysia. Switching languages is done from the top menu, and the translation covers most pages. Navigation uses standard casino categories. The layout is clean, with no pop-ups blocking the main content during ordinary browsing.
Deposits via DuitNow are credited to the cashier within a few minutes on most days.
Promotions and bonuses
New players receive a deposit match bonus on their first deposit. Terms include a wagering requirement that must be met before withdrawals. Ongoing promotions include reload bonuses and cashback offers. Each promotion has its own set of rules, which are stated on the campaign page.
Touch 'n Go e-wallet deposits have a minimum of RM5 and a maximum of RM5,000 per transaction.
Mobile compatibility
The platform works through a mobile browser without requiring a dedicated app. Games adjust to screen size, and touch controls function on slots and tables. Deposits and withdrawals can be completed on mobile. The interface retains the same features as the desktop version, though some game details are smaller.
The site's live dealer tables use real cards shuffled by a physical dealer with a camera feed.
Pick up Live Dealer, Fish Shooting, Arcade, promo from here, or read the guides before you do.
More about Nova88
Game selection
The platform offers a range of slot games, table games, and live dealer tables. Titles come from multiple software providers, giving variety in themes and mechanics. Players can browse categories by type or search for specific games. The lobby updates its library periodically, though not all titles are available at all times.
Slots on the site include Megaways titles that change the number of paylines on each spin.
Customer support options
Support is available through live chat and email. The live chat button is located at the bottom right of the screen. Response times vary depending on the method. Email queries typically receive a reply within a few hours during business days.
Sports betting covers Asian handicap lines for football matches in the Malaysian league.